At Courtside Kicks, we take pride in providing our customers with the highest quality and authentic sneakers. This is why we have a rigorous authentication process that we apply to every item that we sell.
Our authentication process involves a comprehensive examination of each pair of sneakers or clothing piece to ensure that they meet our standards for authenticity. We review the unique qualities of an item, such as the stitching, materials, quality, and UV sensitivity. We locate any replica imperfections that could indicate that the sneakers are not authentic. This authentication process is carried out by multiple experts with extensive knowledge and experience in sneaker authentication, ensuring that all products we sell are 100% authentic.
We guarantee the authenticity of all the sneakers sold at our store. We stand behind our authentication process and are confident that every customer who purchases from us will receive an authentic luxury sneaker.
Thank you for choosing Courtside Kicks. We are committed to providing you with an exceptional shopping experience, and our authentication process is one of the ways we achieve this.
At Courtside Kicks, we strive to have our customers wearing their new shoes and/or apparel as soon as humanly possible. We process online orders within 1 business day of the order being placed and ship via UPS. If you’re a domestic customer, shipping times tend to vary between 1-4 business days. If you’re a Massachusetts local, your order will be delivered within 1-3 business days. Tracking is provided once the order has been shipped and you will be notified via email with the tracking updates.
At Courtside Kicks, we take pride in offering high-quality products that meet our customers' needs. We understand that sometimes, a product may not meet your expectations, or you may need a different size or color. In such cases, we are happy to offer you an exchange for another item or store credit of the purchase amount, however, we do not offer cash refunds.
Our exchange policy is as follows:
- We accept exchanges for another item, size, or store credit.
- We do not offer cash refunds.
- We do not limit the amount of time someone has to exchange as long as the product is in brand new condition and there is proof of purchase, including a receipt or the original tags still attached.
- If the item you wish to exchange is no longer available in-store, we will award you with store credit of the purchase amount, instead.
- If the new item you choose is of a higher value, you will need to pay the difference. If the new item is of a lower value, the remaining balance will be issued as store credit.
- We reserve the right to refuse an exchange if the product has been damaged or is not in brand new condition.
- Please note that the exchange policy applies to all items purchased in-store and online. To exchange an item bought online, please contact us at firstname.lastname@example.org
Thank you for choosing Courtside Kicks. If you have any questions or concerns, please do not hesitate to contact us.